Agent Ops
Brown's Shoes Β· Performance Dashboard
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Agent Performance Dashboard
Drop your Agent_Stats.xlsx to push data to the team database.
Anyone with this file sees the live dashboard.
Reading workbookβ¦
Agent Performance
Β·
Live
Β·
π― Focus mode β
Agent breakdown
| Agent |
Hours |
Done / Hr |
Messages |
CSAT |
IQS |
Handle Time |
| Prev | Curr |
Prev | Curr | Ξ |
Prev | Curr | Ξ |
Prev | Curr | Ξ | # Resp |
Prev | Curr | Ξ | # Rev |
Prev | Curr | Ξ |
π§ Send Individual Stats
π§ͺ Test β sends selected agent stats to:
Select a week and group first β uses first visible agent's stats.
Send each agent their own stats β they won't see anyone else's data.