Agent Performance Dashboard
Drop your Agent_Stats.xlsx to push data to the team database.
Anyone with this file sees the live dashboard.
Reading workbookβ¦
Agent Performance
Β·
Live
Β·
Agent breakdown
| Agent |
Hours |
Done / Hr |
Messages |
CSAT |
IQS |
Handle Time |
| Prev | Curr |
Prev | Curr | Ξ |
Prev | Curr | Ξ |
Prev | Curr | Ξ |
Prev | Curr | Ξ |
Prev | Curr | Ξ |
π§ Send Individual Stats
Send each agent their own stats β they won't see anyone else's data.